Concur not opening in Edge browser

[TJanko]

Hi everyone,

I have an SAP Concur user who is unable to log-in to Concur via the Edge Browser, but it works fine in Chrome. Are there any know issues with the Edge browser?

Thanks! 

Tom J

[rohanpatil · Accepted solution]

Hi @TJanko 

Normally Concur supports all current browsers. I suggest checking users browser version against below document. Else raise a case with Concur support.

https://www.concurtraining.com/customers/tech_pubs/Docs/Z_SuppConfig/Supported_Configurations_for_Co...

[TJanko]

@rohanpatil ... Thanks for the help and resources! TJanko

[MelanieT]

@TJanko Hi Tom!  In addition to Rohan's comment, you can try to clear cache and cookies on the Edge browser. You can also try incognito (private) mode: For Chrome and Edge, press Ctrl + Shift + N to open a private window. For Firefox, press Ctrl + Shift + P.  Also, make sure you do have the latest version installed for Edge. 

Let me know if either of those suggestions work or not 🙂

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[TJanko]

@MelanieT ... Great tips ... Many thanks! TJanko

[MelanieT]

@TJanko Happy to help!  Have a super day 🙂