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BDani
Occasional Member - Level 1

Change more email address at the same time

Hi,

 

I would like to know if there is a way to change/update more email address at the same time under concur profiles.

 

Thanks for the help in advance!

6 REPLIES 6
Munari_alEXPert
Frequent Member - Level 1

dear @BDani 

You have the possibility to upload files that overwrite details of employees in the system, including email address. 

Please contact your Concur support team, and they will provide a file with details for the upload.

 

 

 

Kind Regards

Alessandro Munari - Travel Expense Project Manager
https://www.linkedin.com/in/alessandro-munari/
KevinD
Community Manager
Community Manager

@BDani within the Concur tool there is an Employee Import template that you can use to update profile information, including email addresses. If you are on our Professional Platform, go to Administration>Company>Company Admin>User Administration. At the top of this screen you will see a link that says Import Users. This will allow you to download the template. Complete the template then import it. 

 

If you are on our Standard platform of Concur, go to Administration>Expense Settings>User Accounts. On this screen you will see a blue button that says Import Users. Download the template, fill it out then import it. The steps for importing the template will be on the window that appears when click Import Users. Give that a try. 

 

P.S. I would highly recommend testing this out with only one user to make sure it works before doing a mass update.


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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afykerud
Occasional Member - Level 2

Hello KevinD,

I'm trying to overwrite existing user email addresses and employee ID's using the Professional Platform.  I am practicing on my own profile first.  After downloading the excel template file from the User Administration page and entering in the required information, I receive an error that the file has failed because the user already exists.  

That is a true statement.  The user already exists in the system.  Which field is needed on the file to specify I want to modify an existing user,  not create a new one. 

Thank you,

Alison

 

lperez-lopez
Routine Member - Level 1

@afykerud I don't think you can change the employee id with that file, you can update items such as the email address, manager, and locale but not the employee id. If you do need to update a large number of employee id's I recommend connecting with Concur and asking for instructions on how to use 320 file.

afykerud
Occasional Member - Level 2

Thank you!  I appreciate  your answer.  I submitted a request with Concur support.

KevinD
Community Manager
Community Manager

@afykerud I'm glad you received some very helpful information. Keep on posting your questions.  @lperez-lopez thank you so much for your reply. I hope to see more replies from you going forward. 🙂


Thank you,
Kevin Dorsey
SAP Concur Community Manager
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