Can't attach receipt from "Available Receipts" to expense - selecting it just downloads a pdf of it?

[karakitt]

This is a new issue since I worked on expenses last week.

I forward in a lot of receipts from my email accounts, such as lyft rides, and they go into my Available Receipts.  Or take a photo of a physical receipt using the app. These functions are still working as intended.  If I go to Available Receipts (or Expense > Expenses on the app), I can view the contents of the receipt like I do normally (text/images).

If I create an expense manually on the web, then go to add a receipt from Available Receipts (or if I try uploading it new), the receipt does not attach, it is simply a blank/white space showing something has been attached but there's no content in it.  Simultaneously, a pdf of the receipt (which is not white/blank but instead has all the desired content), automatically downloads itself to my computer??  This same thing happens if I instead try to upload a pdf as a new receipt rather than adding it from my existing Available Receipts?? It just downloads of copy of what I just uploaded but the attachment to the expense is blank?

What has changed in the last week that I can no longer attach a receipt from my existing "Available Receipts" OR upload a new pdf of a receipt??? Both of these functionalities are pretty basic and features I use every single week!

[KevinD]

@karakitt I'm guessing that you were previously using PDF files with no issue, correct? When I have seen this issue before, it was due to a browser setting that tells your browser to automatically download the PDF. I have no idea how this could have been turned on, but if you go into your browser settings, you should be able to find this setting. 

An easy test of this would be to sign in to SAP Concur using a different browser and see if the same thing happens with the PDF. If not, then the other browser likely somehow had the setting turned on. 

Give it a try and let me know what happens.

[PoojaKumatkar]

Hi @karakitt ,

I did some research around this setting, tried in my browser and observed the same behavior which you have explained in your problem statement. 

Your pdf uploaded files must be looking like this for now.

Chrom Browser:

To resolve this issue please do following settings:

1.  Go to Chrom Settings >> Click Privacy and security option 

2. Click on Site Settings (bottom last option)

3. Under Content Section >> Click on Additional Content Settings (Expand arrow) - Refer 1st screenshot

4. Click on PDF documents >> Select Open PDFs in Chrome option (as shown below in 2nd and 3nd screenshot)

Once this is done, pdf files will no longer get auto downloaded. 

If this answers your query, then please mark solution as accepted.