Bank account stuck on unconfirmed

[lorenzog]

Background: 

• Last week (2nd August) I entered my bank account details into Concur for the first time
• Today I noticed that the status was still set as "unconfirmed"
• I noticed that the address and post code I entered were wrong
• I updated them and clicked "save and authorize"

Problem:

• In the account history below, I can only see one entry saying last changed on 2nd August (time when I entered my - incorrect - bank details the first time).
• The message from the 2nd August states "The account confirmation transaction has begun processing. The employee should verify the payment to their account in two banking days days."
• I obviously have not received that payment
• There aren't any new entries in the account history confirming that a new validation payment is being made to my updated bank account (with correct address and post code)
• Equally, I am unable to delete this entry and re-start from scratch by making a new one
• Seems like I'm stuck with an "unconfirmed" bank account and unable to submit expenses

Any suggestions on what to do next?

[KevinD]

@lorenzog I was able to look up your history as an Admin and the status date has a date of August 9th, which tells me the changes you made were recognized and the account is still in the process of being confirmed. It usually takes 3-5 business days to get confirmed. I'm not sure if that will be longer since you are in the U.K. or not, but you should receive a confirmation email from SAP Concur when it is confirmed.

[lorenzog]

@KevinD It's been 5 business days and my bank account is still stuck on "unconfirmed". Is there anything that could be done to reset it?

[KevinD · Accepted solution]

@lorenzog In this case you may need to reach out to your Accounting or Finance department. They are usually involved with things pertaining to bank accounts, expenses and reimbursements. 

[lorenzog]

Thank you @KevinD I'll keep an eye on it and hopefully it will be processed correctly!

[lorenzog]

I don't think it's working properly

[rraja]

I have the same problem - mine has been stuck in unconfirmed for over a month @KevinD