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aisljoyn
Occasional Member - Level 1

Attendee Field Error

Multiple staff are experiencing issues when trying change their attendee field status on an expense.

They are able to go into the attendee field and select their status as 'travelling' or 'non travelling' however once they press save the status does not save and an alert remains that they cannot submit their expense without entering an attendee field status.

 

Anyone else experiencing the same issue?

 
 

 

1 Solution
Solution
KevinD
Community Manager
Community Manager

@aisljoyn Hello there. You will be happy to know that I've found out what the issue is. It has to do with the setup of the Attendee Detail form. Your site has two fields for Status. The wrong field is being used on the Attendee Detail form and that is what is causing the issue. You will need to submit a Support Ticket to Concur to get this fixed. I've provided a couple of screenshots that you can provide to Concur to help them know the issue. 

 

Please let me know when this gets resolved. 

 

Status_Field.pngStatus_Field_2.png


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

3 REPLIES 3
Munari_alEXPert
Frequent Member - Level 1

dear @aisljoyn 

my assumption would be that is a individual company set up about the attendees type (Traveling/not Traveling) most likely for some tax related matters.

 

Are you the administrator of the system within the company? In your case, I would reach out to who was involved with implementation and with screenshots showing the problem you are having. Or open a ticket with concur solution if they are not able to find a fixing. I am including also the Community Manager of this forum who may address you @KevinD 

Please inform us about the outcome. 

Kind Regards

Alessandro Munari - Travel Expense Project Manager
Solution
KevinD
Community Manager
Community Manager

@aisljoyn Hello there. You will be happy to know that I've found out what the issue is. It has to do with the setup of the Attendee Detail form. Your site has two fields for Status. The wrong field is being used on the Attendee Detail form and that is what is causing the issue. You will need to submit a Support Ticket to Concur to get this fixed. I've provided a couple of screenshots that you can provide to Concur to help them know the issue. 

 

Please let me know when this gets resolved. 

 

Status_Field.pngStatus_Field_2.png


Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
aisljoyn
Occasional Member - Level 1

Thanks Kevin, I will raise a ticket.