App locking up when a report is selected.

[mattmc513]

When entering in expenses into the app on my Iphone the app locks up when I click on a report. It will continue to do this even after I reboot the phone. The only time I can get it to work is when I delete the app, reboot and reinstall the app. Any help would be appreciated.

[rohanpatil]

Hi @mattmc513 ,

This is certainly not normal. As you reinstall the app, you seem to be on the latest version of the app. If your iPhone is also updated on the latest iOS then I would seek help from Concur technical team by creating a support case with your internal IT helpdesk/ Concur administrator.

[leedau]

@mattmc513 Thanks for posting in the SAP Concur Community. As already stated, I would recommend checking your SAP Concur app version and mobile OS version to ensure you are on a supported version. If that does not solve your experience, I would encourage deleting and reinstalling the SAP Concur Mobile app. If that does not solve your experience, provide a screenshot. We may have to refer you to your Concur Administrator or IT Helpdesk. 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[Najjl]

I am having the same issue. I tried deleting the app, clearing cache, updating phone and nothing worked. Every time I go to the expense report page, the app freezes and I can’t expense or do anything on the page. The app grays out and freezes 

@leedau 

[lbarnard]

I'm having the same issue and have tried all the same attempts to fix it with no luck.

[KevinD]

@lbarnard that should not be happening as the fix went out for this. However, we have received reports that some customers are still having the issue. Our R&D team is currently working on it. I haven't received any update on timing yet, though.

[RobinN]

@KevinD - currently (8/29/24 @ 3:35 p.m. CST) I am reading your post from "Tuesday" regarding the app update.  Based on that timestamp, as well as the mobile app release notes, it appears that an app update (version 10.14) was to be made available for Apple Store and Google Play Store on 8/27/24.  I am currently not seeing that available in either store but it does look like maybe a desktop app (available at https://play.google.com/store/apps/details?id=com.concur.breeze) was updated 8/26/24.  Can you please assist me in finding out how I can get the latest update for the app?  Maybe that is the problem for the other customers that were still having the issue - they didn't verify the version number.

[KevinD]

@RobinN the release date I was told by the mobile support team for version 10.14 is first or second week of September. My guess is the release notes had the anticipated release date, but this fix is likely what is pushing this out.

[TriciaW]

@Najjl This is an old post string.  Currently, there  is a known issue with this version of the mobile app and freezing. Our development team is currently fixing on this issue and hot fix App version will potentially be released in Apple Store before end of this week.  

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[Justinweight]

i’m also having the same issue. Have deletes and reinstalled the app and no joy. Has the fix been pushed through yet? Thanks. 

[lbarnard]

Has this fix been pushed out yet??

[AmyK]

Is there an update as to when this will be released and fixed?

[sarhan2sameh]

Hi Concur support teem

pls I have the same issue for over 15 days now and no Updates on IOS APP

[Kingstingy]

My iPad and iPhone are both locking up. Please issue fix asap

[RobinN]

Hello fellow Community members!

I had filed a support case in addition to following this forum for updates on this issue.  I received notification late last night that version 10.14 of the app is now available.  I just sent this same information to my user so he can test it out and I'll report back when I hear from him.

[RobinN]

Unfortunately the app update didn't fix the issue for my user.  I'd be interested in seeing if it did help anyone else.

[sarhan2sameh]

well, I updated my iPhone to IOS 18 then updated the App and it worked fine.