Alert that will not clear

[JLynch10]

Hello 

I have an error on a booking fee which will not clear, despite the fact that I have entered the reason to justify in the comments, as requested. Pls can you advise how I can remove this error and submit the report?

'The Airline Fee Type is not typically allowed. You must mark the transaction as a Personal Expense or provide a justification in the Comments field before you will be permitted to submit this expense report'

[AP_CLERK]

If it is a yellow alert, it might remain but you should still be able to submit the report. If it is a red alert, then it is looking for something more.

[KevinD]

@JLynch10 Although the alert makes it sound like adding a comment will clear the alert, I looked at how the rule was set up and it wasn't set up correctly. Which means entering a comment will not clear it. What I would do is change the expense type to Airfare and provide a comment explaining why you did this. Let them know that adding a comment didn't clear the red alert and that the expense is not a personal expense.

I would take a screenshot of the entire alert that says to mark it personal or add a comment so you can provide that as proof. I would also screenshot your entry as it currently sits with a comment so you can show that the alert did not clear after adding a comment.