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brianevanworth
New Member - Level 1

Expenses not importing

Case Description: I'm attempting to add expenses to my report charged through cooperate card that are not showing and unable to import. I receive an error that I need to change the option from "cash" to company card transactions". There is no option to change this heading. I have multiple card charges that are not showing up. Our company did just do an intergration from DaVita to DaVita Medical Group for account purposes last month. 

3 Replies
Routine Member - Level 3

Re: Expenses not importing

Hi Brian,
Just to help diagnose the issue 1) Are the card transactions showing in your "My Expenses" view?
2) Is this issue isolated to you or is being faced by all users?
Kind regards
Richard Grigg
Assistant Director, Business Services
Australian Bureau of Statistics
tjbmoreno
Routine Member - Level 2

Re: Expenses not importing

I'd check with your company's Administrator to ensure that your card has been "assigned" to your Concur account.  Also, given your company recently had an integration, there may have been a change in the data feed from your card provider to your Concur configuration.

 

 

Terri Moreno
Looking for new opportunities!
Anaren, Inc. - Travel Manager - Syracuse, NY
Routine Member - Level 3

Re: Expenses not importing

I agree with @tjbmoreno - based on your initial description of the problem it sounds like a credit card feed issue.

Kind regards
Richard Grigg
Assistant Director, Business Services
Australian Bureau of Statistics