Expense Report is not imported in SAP ICS Payroll

[TomZ]

Hello Everyone, 

We Use SAP ICS for Payroll and Finance integration. Now, we have the problem that one expense report is posted successful into Finance but doesnot appear in Payroll. (No Line Entry). Also when i look in Payroll Integration in SAP Concur under the Record Posting Failures, I also See no entry. Also in the Audit Trail of the Expense Report you see that the Payroll Feedback is missing. 

So does anybody, has the same problem. How can i process this expense Report in Payroll? Feedback Loop and also Single manual run doesnt go. 

BR TomZ 

[rohanpatil]

Hi @TomZ 

The problem is very specific and likely needs someone to login to your system and check the exact parameters setup in CTE_SETUP as well as the specific content of the expense report in question. I would highly recommend creating a Concur support case to initiate the troubleshooting for this one. If employee needs urgent reimbursement, I would suggest an advance as this will likely take some time to address.

Hope this helps.

[KevinD]

@TomZ my colleague @Andras has some experience with this. Maybe he can provide some insight.

[Andras]

Hi @TomZ . Can you please provide with the report ID via the private messages? I will have a look.

[Karthikhemadri]

Hi @TomZ @Andras @KevinD @rohanpatil 

Is this issue got solved. If so what is the issue and how did you solved. We also have similar issue where we have enable payroll integration in group configuration, added required wage type details under payroll integration page in tools section.

Did cte setup as per the documentation available. But all the transactions are still flowing to FI posting but not to payroll posting. We just got message at the end of fees back look stating no documenta returned for payroll postings. 

Your input helps us to check if something w edid wrong or something is not enabled properly 

[KevinD]

@Karthikhemadri hello there. I would check with @PoojaKumatkar who also works for your company and I also suggest that you submit your issue to our Partner Support Portal. Being a Certified Partner, you have a Support portal specifically for you and I've been told by our Partner team that all CIPs should be using that portal first and foremost for getting the help they need.

[PoojaKumatkar]

Hi @KevinD ,

After seeing his comment on the community, I connected with him and discussed the entire configuration setup. From both the Concur and SAP sides, everything appeared to be configured correctly. However, after a call with the SAP consultant, I was informed that a wage type was missing in the setup, which was causing the issue. Once it was updated, they began receiving the payroll documents.

@Karthikhemadri  can provide more details on exactly where the wage type was missing, if there are any further updates.

[KevinD]

@PoojaKumatkar great. Glad you were able to get it figured out. 🙂

[Karthikhemadri]

The issue is not on the wage type missing rather some of the API connectors are not enabled from SAP Concur side which is not activated and we were able to see payroll documents.

[Karthikhemadri]

This was raised with Concur support team to check however after a week they figured that the SAP ICS connectors are not enabled properly which is resolved now.

[Karthikhemadri]

@KevinD i have checked with @PoojaKumatkar  as well for the issue that i have raised. However the issue is resolved after SAP Concur support confirmed that the connectors are enabled for SAP ICS.

however we are getting a new posting failure as ' Posting Failed. 001(CTE_HCM_PY): Content missing. Please check wageType. ' where we have the proper setup done in Concur with wage types added to all expense types.

check the below images from SAP Concur setup for wage types. might see same code for all, for testing purpose we have added same. in JSON file we see the WageType field coming as 'Null'. did we missing anything?

[KevinD]

@Karthikhemadri unfortunately ICS isn't my area of expertise, but maybe my colleague @Andras can provide some help.