It's clear that the actual users are not the concern, merely the customers (meaning our employers) who pay the bills. It has taken me over a day and a half to complete a simple, very straightforward expense report because of the massive inefficiencies and duplicitive steps I have had to take to submit.
Example, I can find no option to bulk assign attendees to meal expenses. Given that the vasy majority of meal expenditures on reports are going to be for the person filling out the report, how is this not an option? As far as I'm concerned this is tantamount to Concur impacting the bottom line of the customer. This is less efficient than the old days when we'd put all the receipts in an envelope and hand off to someone who was paid to do this work.
Concur not only charges for their service but how many millions are lost in hidden costs to the customers whose employees have to wade through repetitive and poorly designed workflows in order to submit expenses? The UI is so bad it's offencive.
Also, when you detach a receipt from an expense because you inadvertantly selected the wrong one because the display windows are so POORLY designed and size limited (frames within frames, really? The 90s called...) the receipt is no longer available to attach to the proper expense. So I have to waste 10minutes rifling through the pile of receipts to find it again.
Thanks for wasting more of my time and my employer's money, concur.
@Jody I'm sure this has already been brought up, but do you have a timeline when there will be improvements to the Receipt Images - I am an expense administrator and if I proxy as employee and attempt to view receipt images by clicking on Manage Receipts, Manage Attachments, I cannot see the image properly. The only way I can see is if I download to my desktop which does not seem very efficient. I've brought this up in the solutions suggestions, in a webinar (said it's being worked on), but there really has been no definitive answer or timeline. Can you or someone provide any update? Thank you for your assistance.
Hello, this initial posting was over a year and a half ago, but feel I need to respond because I'm not seeing the changes as indicated in the NEW UI PREVIEW, specifically for ITEMIZATIONS.
As a business process, we have opted to train users to use ITEMIZE instead of ALLOCATE simply for the ease of reportability both for the approver and for the way we're able to show itemized items on the printed report. The new UI does not give that at-a-glance review of either ALLOCATIONS nor ITEMIZATIONS. The hyplerlink for ALLOCATIONS merely replaces the hove-over view, and the window still only shows % versus clear amounts.
I really hope this is fixed (making ITEMIZATIONS available at-a-glance on the report level) as this is a huge sticking point for our users.
What about request? when will this be avaialble? we are hoping that by the time the New Expense UI is mandatory that you will also have Request ready to go or at least right behind expense. I know we are going to have a struggle with the change but if it is all at the same time that would make it less of a struggle for our employees.
Welcome to the Exchange and thank you so much for posting your comments. We all benefit from each other's experience and this is a great place to share tips, ideas, and frustrations!
As one of the employees responsible for gathering feedback about the new user interface (UI) from several avenues, I also get the opportunity to review all of it with the Concur Expense team which includes software engineers and user experience (UX) designers.
If I understand your comment correctly, you're asking for the itemizations to be visible from the expense list within a report --without drilling into the expense details? Like this:
This functionality is on the plan to be developed in the new UI. At this time, however, we’re not able to communicate anything regarding timelines for specific features and functionality (beyond what's stated in the Frequently Asked Questions document).
Thanks again for posting and being an early adopter. We're all in this together!