Hello Everyone, Here's an update on the change that is coming for all remaining ExpenseIt customers who don't yet have ExpenseIt in the Concur Mobile app.
ExpenseIt is coming to your Concur Mobile app experience for you and your users on August 13, 2018.
Starting this date, your users will only have to use one app, Concur Mobile, creating a seamless and simplified experience. The benefits of ExpenseIt all remain the same: itemized expenses using OCR technology, reduced lost receipts and increased productivity for your users. There are no actions required on your part for this to happen. It’s no extra cost, and there’s no downtime associated with this change.
Most importantly, remind your users to only use one single app: Concur for Mobile! We recommend adjusting any onboarding programs as well. Please note: the change may take up to 48 hours to be reflected in the Concur mobile application.
Please note that the standalone ExpenseIt app will also continue to work past August 13, 2018.
In the toolkit, I see info for companies new to ExpenseIt, but didn't see anything specific for companies transitioning from two apps to the combined and the steps that a user will need to take. Is something like that available?
Hello @jlburley - The Administrator Toolkit is meant to cover both brand new ExpenseIt customers as well as those who are upgrading on August 13. The materials in the kit have been updated to call out the Concur Mobile app as the place to go (e.g. you can edit the Word document in the "Introduction to ExpenseIt" zip file to customize).
Your users do not have to take any action for this upgrade to happen -- it will happen automatically over a 48-hour period starting August 13, 2018.
Hopefully this FAQ can answer any other questions you have.
The standalone ExpenseIt app integrates with iOS’ share sheet activities. This enables “Send to ExpenseIt”, which is necessary for receipts already in the camera roll or screenshots. Why is there no equivalent function for the new Concur app? Until there is, the new Concur does not fully replace the need for ExpenseIt. Can you please comment on this feature? (Screenshot attached showing the share option for ExpenseIt.)
I just switched from using the standalone ExpenseIt mobile app for Android to take photos and upload my receipts (which worked fine) to using the Concur mobile app with ExpenseIt built in, midway through a recent 2-week business trip. Unfortunately, all receipts I took photos of and submitted using the Concur mobile app are nowhere to be found -- not in my Concur account as normal, not on my device, not in my history, etc. We're talking about several thousand dollars worth of receipts that have simply disappeared. Where exactly do the images go when you click "Use" after accepting the image of the receipt? are they not sent to your Concur account just like the standalone ExpenseIt app does? where are all my missing receipts, and how can I retrieve them and re-associate them with my Concur account? I don't understand where they would go and how this would work any differently than the previous standalone ExpenseIt app?
Has there been a reply/resolution to this issue.
I just started using the embedded Expenseit in concur mobile app on Android as well, and am in the same situation. All receipts captured by mobile are nowhere to be found.
Same here. I've used Expenseit on the mobile app to take a picture of my receipts and now can't find my receipts anywhere on my phone or the Concur website. Yikes! Where are they and why don't they connect to the Concur website into the "Available Receipts" bucket? This is not good.
3/4/19 & having the exact issue.
'Uploading image...' is the part where I'm stuck & it never seems to finalize. If I create a report & capture a receipt that way, it works. However, I have several field techs using this & this 'work around' is not feasible.
Please post a solution.
I've tried to reset expense it on employee's profile, make sure they reset app (expense assistant feature on & off & on) with no luck.