reconciling a mischarge and the refund help.

[jnbauer]

I have a hotel mischarge on my card.  I contacted them and they refunded the error.  How do I make both those events satisfied in Concur?

[KevinD]

@jnbauer do you see both of the charges in SAP Concur? You should see the initial incorrect charge and also the refund. If so, add both items to the same report. If it was a full refund of the mischarge, then the two items zero each other out. If it was a partial refund, then your report total will reflect the difference. Either way, no matter what the charge is, if it shows up in SAP Concur, it needs to be added to a report. 

[jnbauer]

Thanks.  I processed them individually and they are gone now but the next one I will try to combine them to a single report.