receipts at concur dot com needs significant improvement.

[jonharis]

Many of my receipts forwarded to [email protected] do not import correctly. Recent examples include Lyft and United Airlines. 

The above should have automatic integrations without the need for a paid add on and they are some of the most common receipt types, so they should not have issues. Both of these are receipts that do not have PDF attachments and are included only in the email body. 

Am I missing some integration to have my purchases automatically populate in Concur? It's 2026 guys!

[asansolo · Accepted solution]

 Hi @jonharis , thanks for reaching out on the Community. For United Airlines, I see you are opted into e-receipts so technically, those should be flowing in automatically since United is a participating vendor of that program. If they aren't coming in, it could be that the card you're using to purchase the tickets is not opted into e-receipts. In your profile, in the credit card section, there is a setting called "Receive e-receipts for this card" - I would check to see if that box is checked but note that, that would also have to be the card you are using to make the purchase.

For Lyft, there is integration for those receipts to flow to Concur through the App Center. This is something your company would need to connect and once that is done, you can then enable receipt forwarding on the Lyft app.

I hope this helps!

[KevinD]

@jonharis in addition to what @asansolo mentioned, forwarding emails to [email protected] where the receipt is embedded in the email is not what we suggest. Concur Expense accepts images and pdfs. Many embedded receipts are in HTML format, so the system doesn't read it. 

If you sign in to your SAP Concur profile and click the menu item on the left (see screenshot below) this will take you to the App Center. Once in the App center look for Lyft. You can connect your Lyft account to your SAP Concur profile.