emailed receipts not getting posted

dtoub · ‎Oct 31, 2022

I'd been emailing receipts to [email protected] and in general, that worked fine over the last few weeks. Today, it is not working; I sent the same receipt three times to [email protected] and it does not show up in my expenses. I also tried [email protected] and that also did not work. Is the system down? Thanks.

KevinD · ‎Nov 1, 2022

@dtoub it is possible the imaging services is having an issue.

As a temporary workaround, could you use the mobile app to upload your receipts. I personally find this a much quicker process. However, if you are receiving receipts from vendors in your email, then I see why you would use the [email protected] option.

Are these receipts that you are receiving via email?

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

doc4780 · ‎Nov 2, 2022

Has this been fixed yet. what email do we use some posts say [email protected] or [email protected]. none of the 3 are working for me.

dtoub · ‎Nov 2, 2022

Yes these were receipts I received by email. They seem to eventually go through but only after many many hours. Before it was much quicker.

chloeljmcauley · ‎Nov 3, 2022

I have also used this function for a few months now and it's been mostly reliable. Using the mobile app only applies to my own report but that is not an option to upload receipts for the professionals I process expenses for. I have attempted the following:

*all emails To: [email protected] with only my professional's email address in the subject: [email protected]

forwarding an email "as an attachment" (when the receipt info is only within the body of text in the email)
forwarding email with receipt attached
and tried my preset quick steps for both of these routes, as well

All of these ways of forwarding receipts to Concur have worked well for me for months (with occasional issues) but have recently either not worked at all or have been significantly delayed.

Chloe McAuley
Administrative Assistant
*striving for ultimate efficiency so I can enjoy my life instead of spend it staring at a screen 🙂

chloeljmcauley · ‎Nov 7, 2022

@KevinD I think I neglected to tag you on my post. Could you let me know if there was a resolution to this issue? thank you kindly

Chloe McAuley
Administrative Assistant
*striving for ultimate efficiency so I can enjoy my life instead of spend it staring at a screen 🙂

KevinD · ‎Nov 8, 2022

@chloeljmcauley we did have a degradation in our Imaging service recently, but I think that has been resolved.

Does the issue happen no matter whose receipts you are emailing in?

Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

siannotta · ‎Nov 12, 2022

having the same issue.. receipts being sent to [email protected] are not appearing

matthewch · ‎Nov 18, 2022

I have same problem. Receipts I emailed 4 weeks ago are not appearing. Receipts I emailed in today are not appearing. This used to work for me in the past, using the same email address to send that I've been trying. The service seems to be completely down.

lchristensen · ‎Nov 21, 2022

I too am not receiving my receipts when I email them. Is there a possible solution for this? Thanks

EricaHerwig · ‎Dec 9, 2022

We are also having issues with this. based on all of the above reply's I think the new Drag and Drop feature might have broken the email feature. I'm going to create a ticket for us for this.

dtoub · ‎Dec 9, 2022

Thanks. What Drag and Drop feature? Not on the iPhone I assume...