duplicate expenses

[doctorjsix]

Since Friday, I've been receiving 2 emails from concur stating that Concur has received company card transactions.  When I look at the transactions, every one is listed twice.  While I only loaded 1 of each into a expense report, the remaining ones are still there as expenses I need to deal with.  How do I stop getting 2 emails?  How do I stop each expense from being duplicated?  What do I do with the duplicates still in concur?

[samasuraj]

Hi  @doctorjsix 

Topic: duplicate expenses

Please see the below. Hope this helps. 
——-  

Corporate Card transactions cannot be deleted by employees.

If every Corporate Card transaction appears twice and you receive two Notification Emails,

the issue may be related to:

1. Duplicate Corporate Card-Feed imports,
2. Overlapping Corporate Card feeds
3. Duplicate Notification settings
4. Incorrect Account Assignments

Actions:

1. Verify: Compare transaction Dates, Merchants amounts and Corporate Card's last four digits.
2. Stop Duplicates: Ask your Concur Administrator to investigate the Corporate Card feed.
3. Existing Duplicates: Do not submit them. Request administrator assistance to resolve them.
4. Duplicate Emails: Check Profile → Profile Settings → Email Notifications and ask the Administrator to investigate duplicate alerts.
5. Escalate: Raise an SAP Concur Support case if the issue continues.

First, Correct the Corporate Card-feed issue and then ask the Administrator to delete the Duplicate transactions and Notifications.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant