Unable to submit expense mileage report due to duplicate entries which are not duplicate

[0832241]

Im Unable to submit expense mileage report due to duplicate entries which are not duplicate. How do I fix this?

[samasuraj]

Hi @0832241 

Topic: Unable to submit expense mileage report due to duplicate entries which are not duplicate

Please check the below. Hope this helps.

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In SAP Concur Expense (Professional Edition), Mileage entries may be flagged as duplicates even when they

represent legitimate, separate trips.

Recommended:

1. Review the flagged entries: Compare the transaction date, mileage amount, starting location, and destination.
2. Verify each trip: Confirm that the entries represent separate business journeys, such as multiple trips on the same day.
3. Add comments: Explain why each mileage expense is legitimate and not a duplicate.
4. Check the exception message: If the duplicate warning is informational, submission may still be permitted. If it is a blocking exception, comments alone may not resolve it.
5. Contact your Concur Expense Administrator: If submission remains blocked, ask the administrator to review the duplicate-detection audit rule and its exception settings.

Important: Do not delete legitimate mileage entries merely to bypass the validation.

Question: Is Concur displaying a red blocking exception or a yellow warning? 

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[KevinD]

@0832241 I just checked your profile and I see your report has been submitted. Would you mind telling us how you resolved your issue, please?