an expense report for a refund

[WWalker]

Team,

I've been trying to expense a refund that in my concur. 

Situation: 

I was out on personal travel and when it came to payment, my wallet bumped the payment device tapping my business travel card. The card was charged and it paid for my services. The next day, I requested a refund and the issued refund was credited back to my card for the exact amount of funds withdrawn.

They both show up in my expense transactions and I've tried to put them on an expense report to show where the money was sent back and there's no money owed on the card. This happened in April and I'm still unable to expense this, get it submitted & approved, and out of my expenses list.

I've called and received no helpful assistance. I'm not even sure I had the correct department. Nonetheless, I'd like to get this issue resolved and any help will be of great appreciation!

[KevinD]

@WWalker are these two charges the only two items on your expense report? If so, it is highly likely that your company doesn't allow zero amount expense reports to be submitted. Simply move these two items to another report that has company card transactions and you should be good to go. When you try to submit, the system should generate an error alert that explains why it cannot be submitted. Did you not come across such a message?

[WWalker]

Sadly, 

It is the only thing on my expense report. So I get an error when submitting for the reason that you've explained.

I'm not sure how to approach it and I haven't had much help from concur....so here I am!

I'm open to any suggestion that would help me get this out of expense report log...

[KevinD · Accepted solution]

@WWalker due to the parameter put in place by your company, you will need to wait until you have other company card charges that you can add to this report. 

The upside is that these transactions zero out on your company card statement. You may receive email notifications about overdue unused card transactions, but having these overdue will not adversely affect your credit card. 

Hopefully you have some upcoming business expenses.