marialappa
New Member - Level 1

Wrong currency conversion

Hi, even though my hotel expense was paid with my corporate card in local currency (AED) and the hotel receipt correctly reflects the amount of 6,331.96 AED, the expense appears on Concur as USD instead of AED. Moreover, despite paying with my corporate card in the Payment type column it is mentioned that I paid myself which is also wrong. Can you please help me convert this into the correct currency (AED) and type of payment? I can also provide the hotel receipt if needed. Thanks 

1 REPLY 1
KevinD
Community Manager
Community Manager

@marialappa Okay, so in looking at your expense report, I think the issue is that the company card charge for that hotel expense hasn't uploaded into your Available Expenses yet. It takes on average three business days for card charges to come into SAP Concur and very often charges that occur in other countries take a little longer. I would give another day or two to see if the company card charge comes in. Once it does, the system will automatically add it to your report and should match it to the entry you currently see. Once matched, the Payment Type will change to the correct payment type. If the system doesn't auto-match them, what you can do is go into the report, select both items (using the little checkbox you see next to them) and then use the Combine Expenses option. 


Thank you,
Kevin
SAP Concur Community Manager
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