jathan_l
Occasional Member - Level 1

Payment confirmed but not received

My company changed the reimbursement platform from FMS: Purchasing, Expenses, & Accounting to Concur a few months ago. I could not find an option to add my bank account or credit card anywhere in the Concur settings. Could this be why I am not seeing any deposits?

1 Solution
Solution
KevinD
Community Manager
Community Manager

@jathan_l the system shows you were paid and it even shows a transaction number. Is the payment still now showing? Could it have maybe been included with a paycheck? 

 

If you still do not see the payment, I would suggest reaching out to your Payroll department. Your company isn't set up to require you to enter any bank information into SAP Concur, so I would say that reimbursement payments will be made the same way you receive your paychecks. I can't say for sure, so asking your Payroll department is your best option.


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

1 REPLY 1
Solution
KevinD
Community Manager
Community Manager

@jathan_l the system shows you were paid and it even shows a transaction number. Is the payment still now showing? Could it have maybe been included with a paycheck? 

 

If you still do not see the payment, I would suggest reaching out to your Payroll department. Your company isn't set up to require you to enter any bank information into SAP Concur, so I would say that reimbursement payments will be made the same way you receive your paychecks. I can't say for sure, so asking your Payroll department is your best option.


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.