Hello! Wondering if anyone has experienced this issue.
A manager approved an expense report after his delegate reviewed it but it keeps showing submitted and pending approver. and the audit trail shows his name as a user added approver (even though he is the direct adhoc approver). My initial guess is maybe he used the approve and forward option and added his name (he cant recall what he selected although he thinks it was just the approve button).
We can stop the workflow and push it through AP processor but just trying to figure out what could have caused it so as to ensure we prevent it with others.
Thanks
@Funmi28 unless I am missing something glaringly obvious, the report looks Approved to me. Your post says it is showing as Submitted & Pending Approval, but the audit trail shows it changed from Submitted & Pending Approval to Approved.
So, for fun I tested out your theory of the Approve & Forward. It doesn't add an ad hoc approval step, but it adds a regular workflow step in the Audit Trail. See screenshot. As you can see, it shows that the Approver (Artemis Falkmore) added a a workflow step with approver Artemis Falkmore. It isn't an Adhoc Manager Approval like shown in your screenshot.
The User-Added approver is when the person who created the report adds a step to the workflow prior to submission. These are called ad hoc steps, which is different from Approve & Forward.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
@Funmi28 unless I am missing something glaringly obvious, the report looks Approved to me. Your post says it is showing as Submitted & Pending Approval, but the audit trail shows it changed from Submitted & Pending Approval to Approved.
So, for fun I tested out your theory of the Approve & Forward. It doesn't add an ad hoc approval step, but it adds a regular workflow step in the Audit Trail. See screenshot. As you can see, it shows that the Approver (Artemis Falkmore) added a a workflow step with approver Artemis Falkmore. It isn't an Adhoc Manager Approval like shown in your screenshot.
The User-Added approver is when the person who created the report adds a step to the workflow prior to submission. These are called ad hoc steps, which is different from Approve & Forward.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
@Funmi28 when you say AP cannot process, what does that mean exactly? An Expense processor should be able to see any report that is in a submitted status and change the status to approved, if need be. The system shouldn't block them. Is that what is happening?
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
