pucenavel
New Member - Level 1

Unmatch Auto-matched transaction

this is an issue with two of the expenses on my report

I pre-entered both expenses, put in correct values, with correct supporting info (like tip amount, reasons, etc), including the name of the vendor - for the sake of clarity let's assume one charge was to a restaurant for $25 and the other was a snackbar for $22 (both were for food - amounts were close to each other but only within a few dollars)

I uploaded receipts to both

When the charges came through from my card, it matched the card charge for $25 to my pre-entered expense for $22 and didn't match anything to the $22 expense.  The $22 charge is in the available expenses list, but I can't match it to the $22 pre-entered expense because it's already matched.

 

What is most irritating is that it overwrote the vendor name, changed the expense amount and a few other things AND WON'T LET ME EDIT IT!!!

Note: at the time I manually entered the $22 transaction, I had mistakenly put it as out-of-pocket, which I changed back to pending card transaction once I noticed the error.

How do I unmatch the one that got matched wrong so I can match them manually to the correct expenses?

 

1 Solution
Solution
KevinD
Community Manager
Community Manager

@pucenavel what I would do is delete both items from your current report. This will put them back in Available Expenses. Once there, follow the steps in this article: How Do I Separate Automatically Matched Expenses?

 

This will allow you to then manually match the items correctly. 

 

Let me know how it works out for you. 


Thank you,
Kevin
SAP Concur Community Manager
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2 REPLIES 2
Solution
KevinD
Community Manager
Community Manager

@pucenavel what I would do is delete both items from your current report. This will put them back in Available Expenses. Once there, follow the steps in this article: How Do I Separate Automatically Matched Expenses?

 

This will allow you to then manually match the items correctly. 

 

Let me know how it works out for you. 


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
pucenavel
New Member - Level 1

If I delete it, won't I lose my uploaded receipt?