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this is an issue with two of the expenses on my report
I pre-entered both expenses, put in correct values, with correct supporting info (like tip amount, reasons, etc), including the name of the vendor - for the sake of clarity let's assume one charge was to a restaurant for $25 and the other was a snackbar for $22 (both were for food - amounts were close to each other but only within a few dollars)
I uploaded receipts to both
When the charges came through from my card, it matched the card charge for $25 to my pre-entered expense for $22 and didn't match anything to the $22 expense. The $22 charge is in the available expenses list, but I can't match it to the $22 pre-entered expense because it's already matched.
What is most irritating is that it overwrote the vendor name, changed the expense amount and a few other things AND WON'T LET ME EDIT IT!!!
Note: at the time I manually entered the $22 transaction, I had mistakenly put it as out-of-pocket, which I changed back to pending card transaction once I noticed the error.
How do I unmatch the one that got matched wrong so I can match them manually to the correct expenses?
Solved! Go to Solution.
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@pucenavel what I would do is delete both items from your current report. This will put them back in Available Expenses. Once there, follow the steps in this article: How Do I Separate Automatically Matched Expenses?
This will allow you to then manually match the items correctly.
Let me know how it works out for you.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
@pucenavel what I would do is delete both items from your current report. This will put them back in Available Expenses. Once there, follow the steps in this article: How Do I Separate Automatically Matched Expenses?
This will allow you to then manually match the items correctly.
Let me know how it works out for you.
This content from the SAP Concur Community was machine translated for your convenience. SAP does not provide any guarantee regarding the correctness or completeness of this machine translated text. View original text custom.banner_survey_translated_text
If I delete it, won't I lose my uploaded receipt?