Expense balance showed an outstanding amount, yet there were no associated charges on my card. Not realizing this, enough time has passed to incur a late fee. Company policy indicates that I pay late fee and that's fine. However, the company has changed card vendors and this card is no longer active. Do I just eat the remaining balance and the late fee or how do I go about getting this resolved?
Obviously, I'm wary of attaching a full balance to the forum. Is there a secure ticketing system I can use to discuss and resolve the outstanding balance issue?
@DGuilds51 I think you are going to need to call the card issuer and resolve it directly with them since this isn't an issue with the Concur system. If your company policy says employees are responsible for late fees, I think you are just going to have to pay it.
The card issuer will be the best option to get it resolved.
Thank you,
Kevin
SAP Concur Community Manager
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