Unable to submit travel claim due to error

[JOSEANT]

Hello,

I am trying to submit my travel claim but I have an error message stating " No card available. Please correct payment type." I confirmed that my company card is in my account and the transaction in questions does reflect in on the card's statement, so I am at a loss of how to proceed. 

Also, I have been unable to find a contact number to call for support. 

Hope to hear back soon,

Jose A. 

[asansolo]

Hi @JOSEANT , thank you for posting your question in the Community. I checked your report and see the error you are referencing. It looks like you need to update the payment type on the hotel expense because right now, it's 'pending card transaction', see screenshot below:

Regarding a contact for support, in the Company Notes section on your SAP Concur Home page, your company has that information listed/linked there. Please let me know if you're still unable to find it.

I hope this helps!

[JOSEANT]

Good morning Andrea,

Thank you for the fix, it cleared the initial error. However, now that I changed it to the company card a new error has populated. The problem now is that the lodging expense did not automatically populate and reads: 

You have indicated that this expense was paid via a corporate card. Please import the expense from your Available Expenses instead of entering it manually. If the charge is not available, please wait to submit your expense report. If you feel that a charge is missing and should have populated in Available Expenses, please contact GDIT Expense Management. 

Thanks again for your help! 

V/r,

Jose A.

[asansolo · Accepted solution]

Hi @JOSEANT , thank you for letting me know that helped to resolved the initial error. I see the new error you referenced in still showing on your report - I've provided some instructions below that may help you resolve this. Additionally, I will send you a private message through the community with your company support contact info.

• Primary Cause: The expense entry is configured to require matching with an imported company card transaction, but no matching transaction has been found or linked
• Contributing Factors:
  • Card transaction may not have been imported yet from the card provider
  • Expense was actually paid with a different payment method than company card
  • Transaction amounts or dates don't match between expense entry and imported card data
  • Card transaction may have been matched to a different expense entry

Resolution Steps

1. Verify Card Transaction Import Status

   • Check if the card transaction has been imported into SAP Concur
   • Navigate to Available Expenses section to view unassigned company card transactions 
   • Allow 2-3 business days for card transactions to appear after the purchase date 

2. Match Expense to Card Transaction

   • In Available Expenses, locate both the expense entry and the corresponding card transaction 
   • Select both items and click Match to combine them manually
   • If items are already in an expense report, select both and click Combine

3. Correct Payment Type if Necessary

   • If the expense was NOT paid with the company card, edit the expense entry
   • Change the payment type to reflect the actual payment method (Cash, Personal Card, etc.) 
   • This will remove the requirement for card transaction matching

I hope this helps!

[JOSEANT]

Good morning,

Thank you for your help, Andrea! 

I went down this list and double checked everything. As I was going through I got a phone call from OneGDIT and it turns out that the correct expense to use, which did not initially populate, was within the "user hidden" and needed to be added to my report. 

I'm used to the expenses to add to my report being on the home page and adding it from there, so I got a bit confused and created more work.

Again, thank you for your time and assistance with this matter!

V/r,

Jose A. 

[JosephMensah]

Hello Andrea,

I'm experiencing the same issue, but the payment type option is greyed out for me.

Is there a way to work around that.

Thank you,

Joe. 

[KevinD]

@JosephMensah did you get the issue resolved? I'm looking at your expenses and I see many company card transactions. The only errors I'm seeing are some missing required fields, but nothing regarding the Payment Type.

[asansolo]

Hi @JosephMensah , I saw the question you posted in the forum and just responded. Was that for the same issue you referenced above?