Unable to submit Expense. Error 'Pending Card Transaction- Airfare"

[shubhamkhanna]

I have made all the bookings through Concur with my company credit card only. Still I am getting the error for by flight booking "Error: This expense cannot be submitted until the corporate card transaction arrives and is imported/matched to your e-receipt and/or itinerary. If this expense was not paid with your corporate card, you may change the payment type to 'Cash'."

Its been almost a month since I have made this booking. As per GBT , Its all clear from their side. Need some urgent suggestion please. 

[KevinD]

@shubhamkhanna okay, I took a look at your expense report and company card charges you have in your Available Expenses. This situation was a little tricky. What happened is the card charges for the Airfare in question came in as two separate card charges. See screenshot below. And not only that, instead of coming in labeled as an Airfare expense, the charges came in as Agency Booking fees. So, totally understandable why it would cause an issue. What you need to do is go to your Available Expenses list and select both items I have highlighted. You'll see that if you add the amounts together, they total the amount of the Pending item. Anyway, once both items are selected, use the Move option and select the report you have created from the drop down list. Once the items are on your report you will need to select one of the card charges and then select the entry that says Pending Card Transaction. Once you have selected one charge and the Pending item, you can use the Combine option to merge these two items together. This will remove Pending Card Transaction as the Payment Type.

In case you were going to ask, you cannot combine two company card charges into one entry and the Pending Card Transaction item can only be combined with one of the two charges I've highlighted. This should clear up your issue. 

Also, I noticed your hotel expense has a red alert that you need to attend to. 

[shubhamkhanna]

Thank you Kevin for your suggestion. I have done the steps as you have mentioned. Now , I am left with One Agency Booking Fees pending in the expense report and when I merged the other Airfare expense , there is One which is remaining. Please find the screen shot. 

[shubhamkhanna]

I am able to submit the expenses . Thanks Kevin. I have one more concern ... I can still see all these as pending . Please find the screen shot attached. Please suggest.