Hello, I am unable to see expenses on my concur screen. I do get emails for submitting expenses for my own travel, and approving expenses for my reports, but I have no way of seeing any of those expenses. Attaching a screenshot of what my screen looks like. Thank you.
Hello @NSD ,
If you are receiving email notifications to submit expenses but cannot see any expenses in Concur, the most likely cause is a permissions or role assignment issue.
Please contact your company's Concur Administrator and ask them to verify that you have both the Expense User role assigned.
In other words, please ensure that your user profile has access to the Expense module.
@NSD I just looked at your profile and I can see Concur Expense for your profile.
When you sign in to SAP Concur, do you enter a username and password or do have Single Sign On?
Thank you,
Kevin
SAP Concur Community Manager
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@NSD this isn't something you can fix yourself. From what I can see, there are two profiles for you. One of them is showing as a duplicate account that was created on July 1 of this year and there is another that was set up June 6 of this year. I wonder if you are somehow signing in to the duplicate account, which doesn't have Concur Expense. Both profiles have the same email, so that would account for why you are getting email notifications. The fact you cannot see Expenses or approvals leads me to believe you are somehow signing in to the duplicate account. I'm going to send you a private message with the name of someone at your company that is listed as the Employee Administrator.
Thank you,
Kevin
SAP Concur Community Manager
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