URGENT!!City Of purchase field is not auto populating for CBCP transaction

[PriyankaM_23]

Hello Concur Community,

We have successfully integrated the corporate card feed into our production entity. However, while adding a transaction to the report, I noticed that the "City of Purchase" field is not auto-populating as expected.

In CC transaction, I have noticed that city of purchase is populating as "TN 381160000" which is 2-digit City code and Postal Code of Memphis. Is this the correct way?

I have reviewed the city and state details in the Locations setup, and everything appears to be configured correctly. According to the Concur team, the "Merchant/Vendor Description" must match exactly in order for the City of Purchase to populate automatically. 

Could you please assist in identifying the root cause and advise on how to resolve this issue at the earliest?

I appreciate your guidance and look forward to your suggestions.

Looking forward to your comments/suggestions

Best Regards,

Priyanka Muppirala

[PoojaKumatkar]

Hi @PriyankaM_23 ,

You can refer to the below similar support article. With reference to resolution/cause/troubleshooting notes given in article, you can ask Concur support to provide their findings and then you can share those with Bank for their further investigation.

This issue needs to be fixed from Bank side, not in Concur.

If this answers your query then please mark solution as accepted.

[PriyankaM_23]

Hi,

Thank you for your response. I have already referred to this article but before reaching out to Bank, would like to check with Concur if there is anything can be done from Concur end.

Best Regards,

Priyanka

[PoojaKumatkar]

No Priyanka, Concur is just receiving the data hence no changes will be done from Concur side. Logically data needs to be corrected in source system only.

I would suggest checking this feasibility with Concur support and if you get any positive response and please share that on this forum so that fellow community members can refer to it for the similar issues in future.