Hi All,
We've noticed that many users are encountering issues with the pipe character (|), and it appears to be coming through ExpenseIt. We're experiencing the same issue, while users are able to submit their expense reports without any problems, an error is triggered when the data reaches our invoicing system due to pipe.
I've come across the idea of implementing a validation rule to address this. Just to confirm, would this function as a hard stop, requiring users to remove the expense line containing the pipe character and re-add it manually? That feels a bit tedious for end users.
An alternative approach could be to raise awareness around this issue, for example, encouraging users to scribble out or obscure the pipe character on receipts before uploading them to Concur.
That said, I'm open to additional suggestions if anyone has a more streamlined or user-friendly solution.
Cheers,
Niall
