Test Expense Claims - Unable to Download Payment File

[cclacio002]

Hi All,

We're currently on the tail end of our testing but I have encountered an error when trying to download the payment file from approved and processed expense claims. In the initial testing, I know that when I close an expense, the file will be automatically downloaded.

Obviously, we need this file for us to proceed with the next steps but the test expense claims we've created are all stuck in "Pending Payment" status.

Can you anyone help me figure it out? Our SAP contact is not replying anymore.

Thanks,

Clarence

[KevinD]

@cclacio002 is your company using our Expense Pay feature? 

[cclacio002]

Hi Kevin,

No, just the usual expense management solution. Does it matter? 

Thank you!