Synchronize payment status is not working with ICS to Concur

[Ashishb]

Dear Community members,

We have enabled ICS integration for expenses to Concur. 

The payment payment status automatically not replicating to Concur once payment is completed for expenses. 

When we explicitly performing action "Synchronize payment status" manually, the statuses are going to Concur. 

Is there any way to make it automatic ? Appreciate your response and guidance.

Regards,
Ashish Bawane

[KevinD]

@Ashishb I don't know if this can be done automatically. I would suggest submitting a Help ticket to Concur Support. They should be able to tell you if this is possible or not.

[teresakearney]

hello @Ashishb I have reached out to our colleagues with your question. I know it is possible to set the import to automatic but without more information it's difficult to know what the problem might be.

Please clarify - does the automatic import run successfully but is not fetching any data until you run it manually?

I agree with Kevin's suggestion - please create a support ticket and it will get routed to the correct team for SAP ICS. My team owns the integration on the Concur side and the colleagues I mention above own it on the SAP side.  Together I'm sure we can help figure it out.