cancel
Showing results for 
Search instead for 
Did you mean: 
Ashishb
Occasional Member - Level 2

Synchronize payment status is not working with ICS to Concur

Dear Community members,

 

We have enabled ICS integration for expenses to Concur. 

The payment payment status automatically not replicating to Concur once payment is completed for expenses. 

When we explicitly performing action "Synchronize payment status" manually, the statuses are going to Concur. 

Ashishb_0-1745922399692.png

 

 

Is there any way to make it automatic ? Appreciate your response and guidance.

 

Regards,
Ashish Bawane

 

2 Solutions
Solution
KevinD
Community Manager
Community Manager

@Ashishb I don't know if this can be done automatically. I would suggest submitting a Help ticket to Concur Support. They should be able to tell you if this is possible or not.


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

Solution
teresakearney
SAP Concur Employee
SAP Concur Employee

From our colleagues who own the SAP system landscape - they have provided some guidance on scheduling the synchronized payment status so that it occurs automatically.  Let us know if this solves your issue.

teresakearney_0-1746456489068.png

 

View solution in original post

6 REPLIES 6
Solution
KevinD
Community Manager
Community Manager

@Ashishb I don't know if this can be done automatically. I would suggest submitting a Help ticket to Concur Support. They should be able to tell you if this is possible or not.


Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
teresakearney
SAP Concur Employee
SAP Concur Employee

hello @Ashishb I have reached out to our colleagues with your question. I know it is possible to set the import to automatic but without more information it's difficult to know what the problem might be.

Please clarify - does the automatic import run successfully but is not fetching any data until you run it manually?

I agree with Kevin's suggestion - please create a support ticket and it will get routed to the correct team for SAP ICS. My team owns the integration on the Concur side and the colleagues I mention above own it on the SAP side.  Together I'm sure we can help figure it out.

Solution
teresakearney
SAP Concur Employee
SAP Concur Employee

From our colleagues who own the SAP system landscape - they have provided some guidance on scheduling the synchronized payment status so that it occurs automatically.  Let us know if this solves your issue.

teresakearney_0-1746456489068.png

 

Ashishb
Occasional Member - Level 2

Hi @teresakearney ,

 

Thank you so much for the details, really appreciated. Yes we also identified issue regarding authorization to transaction CTE_POST_IMP and working with internal team to provide required access. I think this should resolve the issue.

Best regards,

Ashish

glad to hear you are moving towards resolution.  this forum is a great place to share feedback with me about financial integration.  we can only improve when we understand things from customers' perspective. 

Ashishb
Occasional Member - Level 2

Hi @teresakearney ,

 

Thank you so much for your help. Appreciate. The solution suggested in your post worked for us. This community is great place, looking forward to continued collaboration and contributing to it from my side as well.

 

Regards,

Ashish