David28
Occasional Member - Level 1

SAP Concur mobile app not uploading expense receipts

Hi All

I am running Android v16 and SAP Concur mobile app v10.31.0, I have ExpenseIt and Expense Assistant set to ON.

When I take a photo of a receipt using the mobile app, the last 7 photos are queued up in the app.  The oldest is "Processing..." and the six most recent are "Uploading...".  They've been stuck like that for over a week.  I cannot delete them as I get the error message "An error occurred...cannot delete".

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Can someone please offer some advice how to fix this as it means I am losing receipts (for example train receipts where the ticket barrier keeps the ticket at the end of your journey) and I am having problems claiming my expenses back as a result.

 

Thank you

David

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