ambers2025
Occasional Member - Level 1

Return Reason Codes

Hello!

How many returned reason codes does your company have in Concur? What is best practice? Would you be able to share what your company uses for returned reason codes? 

 

Thanks! 

3 REPLIES 3
KevinD
Community Manager
Community Manager

@ambers2025 hopefully someone whose company uses return reasons will respond, but what I can say in my almost 17 years of experience at Concur, most companies do not use this feature and just have their managers/approvers free-form type why the report is being returned. Anyway, just wanted to share that. 


Thank you,
Kevin
SAP Concur Community Manager
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Hello @ambers2025  @KevinD 

       Our managers/approvers use free-form type.

       Sometimes a list doesn't fit the reason that applies.

BR,

cj

LisaMarieBrie
Super User
Super User

Same here, we use the free flow box of up to 1500 characters, although the managers send back comments are typically short.  However for our AP Processors, there's just too much detail required for our expense reports with Sunshine Act.  We have a spreadsheet with the Audit Category, Audit Finding, and Standard Send back text so that our processors can just copy and paste.