Report is returned to the employee and then the manager needs to approve again

[jhuard]

Hi, an employee submits a report, then the manager approves and then it's in accounting for review by the processor. If the processor finds a mistake and returns to the employee for correction, then the system asks again for the manager to approve. We would like to avoid that step since its already approved. 

Is there a way ?

[KevinD]

@jhuard the setting highlighted below in my screenshot should do what you are asking. However, you need access to the Workflows screen, which you would only have if you completed our advanced configuration training. Likely you need to submit a Help ticket to Concur Support to have them activate this.

[jhuard]

Thank you Kevin, i dont see your screenshot. 

[KevinD · Accepted solution]

@jhuard sorry about that. Sounds like the setting I was referring to wouldn't work any way. I looked this up and what Support told you is correct. The logic behind this is if the report is sent back and changed, then it technically is no longer the same report and the changes need to be reviewed by the approver.

[jhuard]

Thank you, I think we may want to change our internal process so that accounting (Processor) reviews before its sent for Approval to the manager. We want to avoid to the manager to have 2 steps everytime.

[jhuard]

Hi, concur support says there is nothing that can be done : ''When the user resubmits the report, the workflow is reset to the beginning and the previous approval is not saved. This behavior cannot be changed within any system configuration''