treaves_1
New Member - Level 1

Rental Car Invoice Mismatch

Recently on business travel in Italy I rented a car through National that I thought I would return after a few days.  The rental needed to be extended on two additional occassions during the two week trip.  The National subsidiary, "Locauto Rent", invoiced my Amex separately for multiple expenses related to the rental.  The issue is that the final invoice details the total expense, but doesn't directly match any of the individual invoiced amounts against my Amex.  Looking for advice on how to proceed forward and clear the expense.

1 REPLY 1
KevinD
Community Manager
Community Manager

@treaves_1 since one receipts is to go with multiple entries on your report, I suggest opening the provided receipt. Take a screenshot of it and save the screenshot as either jpg, png or tif. Once saved, you can then upload that one receipt to each of expenses. I would use the Comment field on the expenses to explain that only one receipt was sent, but the card was charged multiple times.


Thank you,
Kevin
SAP Concur Community Manager
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