Removing attendee error

[cherylea]

EDIT UPDATE: You responded but it won't allow me to reply. Does not allow to remove from an attendee group, only allows option to ADD to a list. So no way to delete from an attendee group and no way to remove from the favorites group. 

Hi. I am trying to remove (delete) attendees from favorites group but it gives an error when deleting certain employees. I have an employee this is happening to, so I am testing my own as well and getting same error and will not allow to remove. We've both signed out, then back in.. tried different days and different employees as there are multiple we need to remove. Still getting the error. 

Went in through an expense report and went into favorites and tried removing that way, and still won't allow to remove. Getting the error message. 

[PoojaKumatkar · Accepted solution]

Hi @cherylea ,

Please try below.

Article Number	000099429
Title	Unexpected System Error : When Trying to Remove Favorite attendees on User profile Settings
Details	The employee cannot delete attendees from the favorites list and encounters the following error message:
Resolution/Answer	To avoid getting the error message when removing attendee from favorite attendee list, you need to remove it from the Attendee Group first. Kindly follow the steps below: 1) Navigate to Profile > Settings > Favorite Attendees (under Expense Settings) 2) Click the Attendee Groups tab 3) Select the title of the Attendee Group (which the attendee you want to remove from the favorites list was added.) 4) Click Edit 5) Use the checkboxes to select or deselect attendees 6) Click Save Group Once the attendee is removed from the Attendee Group, you can now delete it from the Favorite Attendees list: 1) Click the Attendee tab 2) Select the attendee s 3) Click Delete
Cause	Attendees are present in an Attendee Group.

If this answers your query, then please mark solution as accepted.