Hello Concur Community,
I’m encountering some challenges while submitting expense reports in USD that include taxi receipts paid with my personal credit card. Many of these are being rejected—even when the difference between the claimed amount and the receipt is minimal. Sometimes, a $1 expense rejected is enough to hold up a report totaling over $2,000.
I’ve noticed two types of outcomes for similar receipts:
Approved with exception, stating:
“The amount being claimed is within 1% or £1 or LESS than receipt amount for Taxi.”
Rejected, with the note:
“The amount being claimed is more than the receipt amount for Taxi by $x.xx.”
Out of curiosity, I analyzed the receipts that were approved versus those rejected. For each case, I had individual receipts matched with my bank statement.
I also checked local currency rates for three consecutive days using Concur’s official exchange rates:
Day 1: Claimed $5.46 / Bank statement $5.49 → $0.03 difference (negative)
Day 2: Claimed $2.26 / Bank statement $2.26 → No difference
Day 3: Claimed $8.31 / Bank statement $8.25 → $0.06 difference (positive)
Despite the very small differences, all of these entries were rejected. It seems the stated “1% or £1” tolerance rule wasn’t consistently applied.
I’m wondering if there’s a specific logic, mechanism, or best practice to handle these small taxi receipt discrepancies? I’d really appreciate insights or advice from others who may have faced similar issues.
Thanks in advance!
— Nicolas
