Reimbursement missing

[JocelynML]

Hi all!

I have a team member that had an expense paid on 12/25/25, but she has not yet received it at home.  She does not have her reimbursements sent directly to her bank account, but has checks mailed to her home.  She moved a few months back and the payment may have been sent to the old address.  how would she go about recovering that money?  Is there any email or number she can call and speak to a "live" person?

[KevinD]

@JocelynML I'm just spitballing here, but maybe your company cancels that check and issues a new one. Has this person contacted your company's Finance or Payroll department about this issue? That would be my recommendation.