Recurring Deactivated Cards

[kchin]

it seems like we need to reactivate our AMEX accounts to Concur every few months. Is there a reason why the connection keeps dropping?

[KevinD]

@kchin so I'm clear on what is happening, when you say "reactivate" could you provide the steps you are taking to do the reactivation, please? 

[kchin]

Hi Kevin, thanks for getting back to me.  I have to go into my profile and hit expense credit cards and then reactivate my card.  This is happening for most of my users in my company.  It happens i would say every few months.  I am not sure why. Is there something i can do to prevent this from deactivating or disconnecting ? I am not sure if it's due to any updates that Concur may be doing? The users are getting frustrated that their company card charges aren't showing up and its because their AMEX card gets deactivated/disconnected.

[kchin · Accepted solution]

I have been informed by the support chat that this is an issue and the developers are working on resolving.