Rectify different card used to pay a hotel bill

[MissH]

Hello!

I stayed at a hotel last week making the reservation through Concur. When I arrived there was a problem with my card and I couldn't pay - therefore I couldn't stay! My colleague had used his card successfully and after gaining permission he paid for my room on his corporate card. The evening meal was also charged to the room. 

We now need to know how to rectify this on the 2 accounts. He has an extra charge (hotel/meal) and I have a pending card transaction with £0.00 on my concur account. 

Does anyone know how to sort this out?! 

Thanks in advance

[jamespatterson]

You should contact your finance or Concur admin to transfer the hotel/meal expenses to your account and remove the £0.00 pending charge. Provide receipts and approval documentation for clarity.