Rectify different card used to pay a hotel bill

[MissH]

Hello!

I stayed at a hotel last week making the reservation through Concur. When I arrived there was a problem with my card and I couldn't pay - therefore I couldn't stay! My colleague had used his card successfully and after gaining permission he paid for my room on his corporate card. The evening meal was also charged to the room. 

We now need to know how to rectify this on the 2 accounts. He has an extra charge (hotel/meal) and I have a pending card transaction with £0.00 on my concur account. 

Does anyone know how to sort this out?! 

Thanks in advance

[jamespatterson]

You should contact your finance or Concur admin to transfer the hotel/meal expenses to your account and remove the £0.00 pending charge. Provide receipts and approval documentation for clarity.

[KevinD]

@MissH if your colleague paid on their company card, then they will submit the expenses and provide explanation that they paid for your hotel. They will need to treat the charges for your hotel stay as if it were theirs. Well, technically the charge is theirs since it is on their company card. 🙂

As for the Pending item, just delete it. It is of no use for your situation. 

Just to clarify, charges on a company card cannot be transferred to another company card within the SAP Concur system. And company card charges that appear in one user's Available Expenses cannot be transferred to another user's Available Expenses.