Receipts stuck in uploading and not moving to a claim automatically

[Alex01]

I use Expenselt and it has always worked fine until now. 2 issue have started happening since yesterday:

1. I have 2 pictures of expenses that are stuck in analysis mode since last night. There is no way I can delete or move them. I have tried uninstalling and reinstalling the app but it doesn't work. 

2. I took pictures of the receipts again and they were recognized this time but failed to automatically move to a claim. Until now, this has always been done automatically. Now I have to select which claim I want them moved to. 

Appreciate any help to solve these issues. 

[KevinD · Accepted solution]

@Alex01 this sounds like an issue with the Expense Assistant feature and not the mobile app. 

Were these expenses incurred in the month of October? 

[Alex01]

Hi Kevin, 

I changed the expense assistant settings a few times between calendar and trip and now it works again based on calendar. 

The receipts stuck in processing have eventually failed and I was able to clear them. 

Thank you for your help, 

Alex