loritrustone
New Member - Level 1

Receipt images display limitations

Expense Approval receipt view only displays the first page of a receipt on iPad (used Edge and Safari browser). This is not a situation of submitter appending images in the receipt to add images/files.  This is one individual file of the entirety of a receipt that is multiple pages.  Typically, this affects airline flight receipts uploaded by submitters.  Only the first page displays in the receipt view; in new receipt window; for printing results.  From an old post I did trip across from 2022, it appears Concur has no feedback nor care to address the issue?  This is exceptionally frustrating to approve timely any reports submitted when not tethered to a desktop/laptop and using more travel-friendly devices when working away from the office.

1 REPLY 1
KevinD
Community Manager
Community Manager

@loritrustone so I'm clear, the approver was signed in to the web version of SAP Concur on an iPad and not using the mobile app on iPad, is that correct? I'm asking because if you are using a browser, you should see the receipts the same as if you were using a browser on a desktop/laptop. 

 

Do you have a screenshot you can share of the approver attempting to view the receipts on their iPad? 


Thank you,
Kevin
SAP Concur Community Manager
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