Provisioning checks indicate failure when creating an employee.

[Mihai]

Our integration sends employee information from Cascade HR to SAP Concur. We either Create or Patch users in SAP Concur.  We've had it working for a few weeks perfectly fine, then on w/c on 24th of March we have noticed that "Create" operations fail with the following error: 

{ "code" : "UNKNOWN", "message" : "Error Syncing User", "schemaPath" : "urn:ietf:params:scim:schemas:extension:spend:2.0:User", "type" : "error" }

It's important to note that the SAP Concur ID is created for the employee. Querying SAP Concur in Postman using the ID returns the employee data. 

Attempting to subsequently "Patch" that employee ends up with the same error. 

Meanwhile,  normal "Patch" operations work as expected. 

Has anyone else encountered the issue? 
Does anyone know what the issue could be? 

[KevinD]

@Mihai your question is pretty specific and a bit technical in nature. Have you submitted a help ticket to SAP Concur?

[Mihai]

Hi Kevin, 

We have raised a ticket with SAP Concur and are waiting now for a resolution. 

I thought someone else might have gone through the same issue. 

Will post the Support reply and solution once we receive it. 

[sankuru]

Hi Mihai,

We also have the same issue. It has been working fine until two days ago and the user provisioning API started failing with this error since 26/03.

[tonyymh]

Same issue here. Please let me know if you heard anything back from Concur support. Thanks!

[gfongm]

Same problem here.

[vpjamestaylor]

Also having the same issues, have SAP Concur support come back with any solutions or fix times.

[sankuru]

We got a response from SAP acknowleding that the issue is on their side and they fixed it. It works now.

[Mihai]

Have they said what caused the issue?

[sankuru]

No, they havent yet. I have asked for an RCA and waiting for a response.

[sontipk]

we have same issue. Please let us know if any one have solution 

[Mihai]

The bug was fixed by SAP back in April, but all the records that were affected during that period had to be manually patched through Postman. 

What issue are you having specifically? 

[sontipk]

We've successfully created the user,(backend it is available) but we're having trouble viewing their details in Concur's user administration. When we attempt to retrieve the provision summary, we get a failure status without any error information. Thank you

[Mihai]

It could be that some attributes you've sent in the "Create" message were not sent correctly (or at all) to Concur. 

I would recommend the following steps: 
1. Query the employee profile in Postman and check if anything is missing (Check all profiles you're using - e.g. User, Spend, Travel). 

2. If one of the profiles is missing, you'll have to Patch the employee manually from Postman with the attributes required to create that profile.

My issues were with the Spend profile not being created due to the "locale" and "currency" attributes not being passed through to Concur. 

Hope it works for you.