Problems adding attendees

[kvilchis]

A few of our travelers have reported issues with their attendees.   After entering and saving an attendee, when they submit the report, they system stops and gives an error message that attendee are required.   When they look at their entry, the attendee has been deleted.   

Most entries are not a problem.   Are there any reports of this issue?

[KevinD]

@kvilchis if you send me a private message with a name of someone this is happening to, I can take a look. I'll need their first and last name. I also need your company name. I tried looking up your email address but didn't see anything come up that matched Federated Inv. To send me a private message, click my username (KevinD). You will see a Message button.

[ann_hirschfeld]

We are receiving many reports from users having issues with adding attendees recently. Was there a widespread issue identified? Thanks!

[MSTEEN]

I've been having issues for a long time.  The majority of the problem is with the Concur mobile app adding HCPs using the MedPro Search.  The user will find the doctor, added to the attendee list, and then it disappears.  Please open a ticket with Concur support. 

[MeltemC]

This experience should be optional and customers can opt out. The mobile team is looking into long term solutions.

[MSTEEN]

Me too!  Please open a Concur support case.   are you using the Concur Mobile app or the desktop?  Also, are you on the new UI (NextGen)?