Forwarded receipts don't process correctly. Zero value

[Almond50]

Receipts forwarded to Receipts@Concur used to process correctly but now they don't.

Now they show up in my available expenses but not all the data is present in the receipt and the values are 0.

Converting to PDF and forwarding the PDF works but that is ridiculously time consuming. 

[cjmarimo]

Hello @Almond50 

Have you tried with:

• receipts@expenseit.com
• receipts@concursolutions.com

[KevinD]

@Almond50 try unchecking the box shown below. This will upload the receipts to the Available Receipts which you can then attach to the correct expense entry. What this option does is creates entries for you. By turning off ExpenseIt for forwarded/emailed receipts, it simply uploads the image only. 

[Almond50]

The receipts are picked up in concur when I forward them but the details go missing. Eg in the pictures below where the value is there in Outlook but once it’s been forwarded the image in concur is missing the value of the transaction.

[KevinD]

@Almond50 did you try my suggestion?

[Almond50]

Hi, 

Yeah I tried this but the receipt doesn't appear in my available expenses. I did get a confirmation email that it had been processed but it didnt show up anywhere in concur.

[KevinD]

@Almond50 it should have gone into your Available Receipts. What format is the email you are forwarding?