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Anteriormente estábamos trabajando sin inconvenientes: el colaborador retiraba dinero de su tarjeta de crédito, lo cual generaba un anticipo en la plataforma , y posteriormente lo vinculaba a un informe para su comprobación.
Sin embargo, desde la semana pasada esto ya no es posible. Ya levanté un ticket, pero aún no he recibido respuesta. ¿Alguno de ustedes tiene visibilidad sobre este tema?
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@Marisa1 have you received a response yet to your Help ticket?
If not, what is the case number?
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Caso 25447075
Desde hace casi un mes no ha sido posible ligar los anticipos a las cuentas de gasto para su debida comprobación. Este procedimiento no es nuevo; de hecho, ha sido una práctica constante durante los últimos dos años.
Mil gracias por brindar apoyo
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@Marisa1 I went into your site and I see what the issue is. Honestly, I've not come across this issue before so unfortunately I won't be much help. You did the right thing by submitting a Help ticket to Concur Support. Hopefully they can get it resolved.
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Agradezco tu interes y apoyo, y espero esto se resuelva a la brevedad.