Pending card transaction

[sheena11]

Dear Team, 

within my Concur account, i have Hotel expense mentioning as pending card transaction since Mar 2025. Athough i already have a debit against same in my credit card and i already have claim this amount back, still it appears under available expenses. I tried manually deleting it, however it doesn't allow. pls let me know how shall i remove this from my open expenses. thank you !

Snapshot from SAP Concur

Snapshot from credit card statement

Snapshot from expense report

Best Regards,

Sheena

[grodriguezproje]

Hi @sheena11 

Could you please read my post here?

https://community.concur.com/t5/General/Accidental-personal-charge-on-Pcard/m-p/97015#M6222 

basically you can add this reservation to an expense report and then marked as personal then this won't be reimbursed.

For the future what happened was that you submit the credit card transaction before the reservation arrived to your profile, if you wait this 2 lines will be merged in one.

If this answers your query, then please mark solution as accepted.

Thanks!

[KevinD]

@sheena11 @grodriguezproje makes a good suggestion and in most cases it would work, but in looking at your site, I see that your company does not have the Personal Expense checkbox enabled. 

I just went into your company's site and the option for you to delete this item is turned on, so you should be able to go to your Available Expenses list, tick the box to select the item, then click Delete. 

When you tried to manually delete it, did you receive an error message? If so, could you try and replicate it for me and take a screenshot, please? From what I see, you should be able to delete the item.

I'll await your reply.