Pending HERTZ transaction

[dnugen13]

Hello, 

I have 2 pending transactions from my managers company card for HERTZ that have not posted.  Hertz claimed it is on the card company.  How long does it take for these to post?  I do not see any duplicates I have submitted or do not have access to see if any are hidden  but it will not let me submit the expense because it is still pending. 

[samasuraj]

Hi  @dnugen13 

Topic: Pending HERTZ transaction

Please see the below. Hope this helps. 
——-  

The issue may involve unsettled card charges, delayed card-feed imports, or Concur matching rules.

HERTZ rental car charges typically take 2–5 business days after final settlement to appear in Concur, but delays can occur.

Verify HERTZ settlement → Card issuer posting → Concur card-feed import → Expense matching to identify where the delay occurs.

Actions:

1. HERTZ: Confirm whether the two charges are final payments or temporary rental authorizations.
2. Card Feed: Ask your Concur Administrator to verify whether the posted charges were transmitted to Concur.
3. Concur: Allow approximately 2–5 business days after settlement for card-feed processing, although timing varies.
4. Duplicate Check: Confirm the transactions are not already included in submitted reports or hidden from the employee's view.
5. Matching Rules: Determine whether an unmatched HERTZ e-receipt or itinerary is blocking submission
6. Submission Block: If the charges have posted but remain pending in Concur, ask the Administrator to investigate the Matching Rule and card feed.

HERTZ: Finalizes the Charge  →  Card Issuer: Posts the Charge  →  SAP Concur: Receives the Charge.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[dnugen13]

I have talked to hertz, it has not been submitted by concur as a final payment.  I do not know who or how to contact my concur administrator as my ? help button leads me to this forum only.   I did confirm it has not been submitted in previous reports.  

[samasuraj]

Hi  @dnugen13 

Topic: Pending HERTZ transaction

Please see the below. Hope this helps. 
——-  

SAP Concur does not Finalize or Submit Payments to HERTZ.

HERTZ processes the Charge(s) through the Card Issuer.

Since HERTZ confirmed the charges are not finalized and you verified they were not previously submitted,

the next step is to identify where processing is delayed.

1. HERTZ: Request confirmation of whether the charges are pending authorizations or final charges.
2. Card Issuer: Confirm whether the transactions have posted to your manager's corporate card.
3. Concur Administrator: Contact your company's Travel, Finance, or IT Help Desk to obtain the administrator's contact details.
4. To locate your Concur Administrator, contact your company's Finance, Accounts Payable, Travel, or IT Help Desk.

Concur does not finalize HERTZ Payments. It imports the resulting card transactions.

The Merchant and Card Issuer handles the Settlement

If the charges are still pending with the card issuer, the issue must first be resolved with HERTZ or the Card Issuer — and NOT with Concur.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant

[dnugen13]

I meant card holder, AMEX, not concur.  Thank  you .  

[samasuraj]

Hi @dnugen13 

Topic: Pending HERTZ transaction

The system does not allow me to post the AMEX Contact details on this group.

You may check on google or contact your Administrator for the details.

Thanks & Regards

—

Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant