@onwatkins in these cases I always ask the traveler (you in this case) to double-check that the actual Citi transaction wasn't already added to another report. I know this sounds silly, but if I have 10 of these types of questions come up here on the Community, 9 of them I found that the transaction was already submitted.
If you know for certain the transaction isn't on another report. You will need to speak with the team at your company that handles company cards. They might need to contact the bank or provide you a workaround so you can get it submitted.
Thank you,
Kevin
SAP Concur Community Manager
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@onwatkins in these cases I always ask the traveler (you in this case) to double-check that the actual Citi transaction wasn't already added to another report. I know this sounds silly, but if I have 10 of these types of questions come up here on the Community, 9 of them I found that the transaction was already submitted.
If you know for certain the transaction isn't on another report. You will need to speak with the team at your company that handles company cards. They might need to contact the bank or provide you a workaround so you can get it submitted.
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
