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Dav84
New Member - Level 1

Pending card transaction

I have created a new expense report. However, all the expense lines are currently labelled "Pending Card Transaction".

I then realised that my bank card had expired and that I had not added my new card details. I have now added the new card through the "Settings" section of my profile.

However, this update does not seem to have been reflected in the Expense Credit Card section, which I assume is preventing me from submitting the expense report.

Could you please advise how I can synchronise the new credit card with Concur so that my expense report can be submitted?

1 REPLY 1
KevinD
Community Manager
Community Manager

@Dav84 to better help you, I have some questions.

1. These pending items, were these purchases made before your card details expired? 

2. The new card details you mentioned, was this simply the same card but with an updated expiration date or did the card number account change as well?

3. Is the card in question a card that was issued to you by your company or is it a personal card you use for business expenses?

 

Once you provide these answers, I should be able to provide some guidance. 


Thank you,
Kevin
SAP Concur Community Manager
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